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Example Price Check report
This is an example. The quote, the provider and the customer are made up to show you the format. The benchmark figures are real: published UK prices, data checked 21 October – 2 November 2026. Your report is written about your own quote.
1. The short answer
£68 per user per month is above typical for the Midlands. Published per-user prices from Midlands providers have a typical range of £35 to £64.50 and a median of £50 (n=25). This quote sits just above that range. That does not make it a bad quote, but it means you should ask what the extra buys you before signing.
2. What the quote contains
Example customer: 25 users, based in the Midlands, monthly price £1,700 excluding VAT.
| Line | Price | Unit |
|---|---|---|
| Managed support: helpdesk 8am–6pm, remote support, patching, antivirus, monitoring | £52 | per user |
| Microsoft 365 management (licences billed separately) | £6 | per user |
| Cloud backup (Microsoft 365 and endpoints) | £10 | per user |
| Total quoted | £68 | per user per month, excluding VAT |
Also in the quote: one onsite visit a month included, out-of-hours support at £95 an hour, a £1,500 onboarding fee, a 36-month minimum term, 90 days’ notice, automatic 12-month renewal and an annual price rise of CPI plus 3%.
3. How each part compares
- Managed support, £52 per user: close to the Midlands median of £50. Fair for an 8am–6pm helpdesk with remote support.
- Microsoft 365 management, £6 per user: below the UK median of £16, though that figure rests on a small sample (n=10, mostly one provider). Check exactly what “management” covers: user changes only, or security policies and device management too.
- Backup, £10 per user: the item to question. At £10 it is the largest add-on, and some providers include backup in their per-user price. Ask whether it can be included, reduced, or priced per mailbox.
- Out-of-hours, £95 an hour: above the UK median published break-fix rate of £80 an hour (n=11). Ask for a monthly cap, or for urgent out-of-hours calls to be included.
4. Terms worth questioning
- 36-month minimum term with automatic renewal: ask for 12 or 24 months, or for renewal to need your agreement.
- CPI plus 3% a year: over three years that compounds. Ask for a fixed price for year one and a cap after that.
- £1,500 onboarding fee: ask for it to be waived or spread over the first year in return for the longer term.
- Exit: the quote says nothing about getting your data and admin access back if you leave. Ask for that in writing.
5. Questions to send the provider
- Can Microsoft 365 backup be included in the per-user price, or reduced?
- Will you cap out-of-hours charges, or include urgent calls?
- Will you accept a 24-month term without automatic renewal?
- Can the annual rise be capped at CPI?
- What happens to our data, passwords and admin access if we leave?
A Price Check covers sections 1 to 3 and the questions. A Contract Review adds section 4, a full read of the contract terms. Reports compare your quote with published prices. They are not legal or financial advice and do not recommend a provider.